Last updated October 10, 2026

Privacy Policy

Your trust matters to us. Here is what Apexed collects, why, and who we share it with.

The short version

This policy explains what information Apexed collects, why, and who we share it with. We do not sell your information, and we do not use advertising trackers on this website or in the app. It covers this website (apexedcrm.com) and the Apexed app (app.apexedcrm.com).

1. What we collect

From visitors to this website:

  • Basic technical information our hosting provider records, such as your IP address, browser and the pages you visit
  • Anything you send us when you email us or use a contact link

From shops that sign up and use the app:

  • Account details: your name, business name, email address and phone number, and your password (stored only in scrambled, hashed form)
  • Billing details: handled by Stripe. We keep only a Stripe customer ID, your plan, and the renewal date. We never see or store your full card number
  • The information you enter to run your shop: customers, vehicles, quotes, proposals, tickets, invoices, payments, photos, files, notes and messages
  • Information from services you connect, such as your text-messaging or payment account details (stored encrypted) and Google Business Profile data
  • Usage and device information, such as sign-in times and errors, used to keep the service working and secure

2. Your customers’ information

When you put your customers’ information into Apexed, you are the one who decides what is collected and why. We store and process it only on your behalf, to provide Apexed to you. If your customer wants to see, correct or delete their information, they should contact your shop, and you can make the change in Apexed. Each shop’s data is kept separate from every other shop’s.

3. How we use information

We use information to:

  • provide, maintain and improve Apexed, and give you support
  • send the messages you ask the app to send, and our own account and billing emails (for example trial reminders and receipts)
  • keep the service secure, prevent abuse and fix problems
  • meet legal obligations

4. Who we share it with

We share information only with companies that help us run Apexed, and only as needed. They include our hosting and database providers (Vercel and Neon), file storage (Vercel Blob), email delivery (Resend), and payment processing for our own subscriptions (Stripe). If you connect other services, such as Twilio, Telnyx, Square, PayPal, Google or Telegram, information flows to them as you set up, under their own terms.

We may also share information if the law requires it, to protect people’s safety or our rights, or as part of a sale or merger of the business (in which case we will tell you). We do not sell personal information.

5. Cookies

This website does not use advertising or tracking cookies. The app uses only essential cookies and similar storage to keep you signed in and remember settings such as theme, language and text size.

6. How long we keep information

We keep your information while your account is active. If a trial or subscription ends, we keep your data for at least 90 days so you can come back or export it, and after that we may delete it. We may keep limited records longer where the law requires, for example billing records.

7. Security

We use reasonable measures to protect information, including encrypted connections, hashed passwords, encrypted storage of connected-account credentials, and separation between shops. No system is perfectly secure, so we cannot guarantee absolute security. Tell us right away at ApexedCRM@gmail.com if you suspect a problem.

8. Your choices and rights

You can see and edit most of your information in the app, and you can export it. You can ask us to correct or delete your account information by emailing ApexedCRM@gmail.com. Depending on where you live (for example California), you may have additional rights over your personal information, and we will honor them. Opt-out requests from your customers (such as replying STOP to a text) are respected by the app.

9. Children

Apexed is for businesses and is not directed to children under 13. We do not knowingly collect information from children.

10. Where information is stored

Apexed is operated from the United States, and information is stored and processed in the United States.

11. Changes and contact

We may update this policy. If the change is significant we will tell you by email or in the app, and the date above will change.

Questions or requests? Email ApexedCRM@gmail.com.